FAQs

DELIVERY INFORMATION

Delivery in WorldWide: 6-9 working days. All orders are processed and shipped from our warehouse within 1-3 working days after quality control and preparation of your order. Customer satisfaction is our priority. The mandatory inspection during this inspection phase greatly increases customer satisfaction, which is our top priority.

RETURN INFORMATION

Because we care about customer satisfaction, you have 30 days to return your order for any reason. Simply contact us atcontact@theforeverskin.com and explain the reason for your problem. In most cases, you will receive your money back within 48 hours.

Do I have to sign for my order? You do not have to sign for your parcel, but if your letterbox is smaller than the parcel, the courier can take it to your local post office to collect it if you are not at home to accept the delivery. The courier will not leave your parcel on your doorstep or in an unsafe place.

Are there any exchange rates or charges?

All our transactions are in EUR. If your payment method is based on another currency, your bank or card issuer may charge you an international transaction fee. The exchange rate is set by your bank or card issuer.

Will I have to pay any duties or taxes?

All prices displayed on our website are exclusive of taxes in EUR, which means that you may be liable for VAT, duties, levies, taxes, handling fees and customs clearance fees that are charged in your country for the import of consumer goods. We do not collect these charges in advance and cannot give you an estimate - charges vary around the world. As an international consumer, you should do your research to ensure that there are no unexpected charges when clearing your package through customs and to get an idea of possible additional costs. If you are not familiar with customs fees, please contact your local post office or customs office for more information.

How do I cancel or change my order?

If you wish to cancel or change your order, you must contact our support team immediately. Orders are processed within 24 hours of receipt to ensure your items reach you as quickly as possible. It is therefore unlikely that we will be able to make any changes to your order after this time. Once an order has been packed or dispatched and a tracking number has been generated, we cannot cancel or change your order. You must wait for your order to arrive and send it back to us.

What should I do if my order is damaged or misdelivered?

Please email us at contact@theforeverskin.com within 3 days of receiving your order with your order number, the problem and a photo of the item(s) and we will resolve the problem as soon as possible.